Regional Programs

The Champlain LHIN funds and supports regional programs as a crucial means to advance its goals. Some of the important work of regional programs includes:

  • Bringing together a wide range of expertise to advise the LHIN on improvements to the local health system
  • Regionally coordinating the provision of care, assisting with planning and often sharing best-practices
  • Developing performance measures and assisting with monitoring, and
  • Providing high-quality education to providers, caregivers and individuals in need of health services.

Examples of current regional initiatives include:

Community Transportation Collaborative

This program helps people across the region get to and from medical appointments, dialysis, adult day programs and more. Learn more from our educational video on this program.

To access this service in your area, contact the Transportation Coordinator:

  • Renfrew County: 613.732.9993 x 3233
  • Urban Ottawa: 613.236.0428 x 2355
  • Rural Ottawa: 613.741.6025 x 360
  • Eastern Counties: 613.537.8644

For more information on the LHIN’s regional approach, contact James Fahey (, 613.747.3215, or toll-free 1.866.902.5446 x 3215).

Hospice Palliative Care Program

Regional Palliative Care ProgramThe goal of this LHIN-funded program is to create an integrated system of hospice palliative care to ensure the best end-of-life services for Champlain residents. For more information, please visit the program's website.

    For more information on the LHIN’s regional approach, please contact James Fahey (, 613.747.3215, or toll-free 1.866.902.5446 x 3215

    Maternal Newborn Regional Program

    This integrated program became operational in 2010 to improve perinatal care through patient-focused planning of quality maternal and newborn services in the Champlain LHIN. For more information, please visit the program's website.

    For more information on the LHIN’s regional approach, contact Colleen Taylor (, 613.747.3223, or toll-free 1.866.902.5446 x 3223).

    Regional Orthopedic Network

    Orthopedic care is a service that plays a significant health care role in the Champlain LHIN. The need is increasing for coordination and integration of orthopedic services as the region’s population grows, and as health care evolves and specializes. To this end, the LHIN Board voted unanimously in August 2016 to change how some orthopedic services are delivered in the region.

    The goal of the Champlain Regional Orthopedic Network (Network) is to improve orthopedic patient health by delivering high-quality, accessible, financially sustainable care. The Network is a formal partnership among the organizations throughout the region that provide orthopedic (and related) care. It is also responsible for ensuring that care and service is regionally distributed, coordinated and standardized so that all patients experience equal access and the same level of care, regardless of where they live.

    An example of a regional approach to orthopedic care is the Hip and Knee Replacement Program:

    The Regional Hip and Knee Replacement Program started in Jan 2010, and seeks to accelerate access to assessment services for hip or knee replacement surgery in the Champlain LHIN.

    All referrals for potential hip or knee replacement patients are sent to the program's Regional Central Intake Centre.

    The referring physician and patient may choose services from a specific hospital, a specific surgeon, or from the next available hospital / surgeon.

    Referrals are then directed to one of three assessment centres, depending on patient choice: Cornwall Community Hospital, Hôpital Montfort, or Queensway Carleton Hospital (with a satellite office at Pembroke Regional Hospital).

    We also worked to establish a regional trauma program, where hospitals work together to accelerate transfers between hospitals for patients with orthopedic injuries.

    Client Testimony

    “My knee bothered me, so I went to a sports clinic and within two weeks I had an appointment with an assessment centre,” explains Heather Clouthier (pictured left), who works at a public school in the Ottawa area.

    “After discussing options, I was told I was a surgical candidate. It has been very fast and efficient. I feel very privileged to be treated so well.”

    For information about the program’s Regional Central Intake Centre and wait times for hip and knee surgery, please call Maureen Sly-Havey at Queensway Carleton Hospital (613.721.2000 x 3560).

    For more information on the LHIN’s regional approach to orthopedic care, please contact Valerie Albert (, 613.745.8124 x 3284, or toll-free 1.866.994.8124 x 3284).

    Sub-Acute Care

    Recently, the Champlain LHIN saw signs that the current arrangement and distribution of the 880 hospital-based (inpatient) rehabilitative beds – those that help patients recover from acute illnesses and restore their function so they can return home – were no longer meeting the needs of the region’s aging population. For example, there were long wait lists for certain types of beds while other beds remained vacant; there were bottlenecks and delays in admitting patients to these beds – all of which adds pressures on acute-care hospital services, contributes to hospital overcrowding, and reduces chances of patients making a full recovery.

    The findings from a recent regional sub-acute review outlined improvements for how sub-acute beds are used, how patients can better access the beds, the community-based services that are needed, and the nature of the care provided in these services.

    To bring about these improvements, the Champlain LHIN has worked with its health service providers and other partners for more than a year to develop a comprehensive plan for the future of sub-acute services. The plan was developed through a steering committee and a number of clinical working groups with representatives from all hospitals that deliver rehabilitative care and services. The Champlain LHIN Board approved the Year-One Implementation Plan at its October 2018 public meeting.

    If you are a hospital or community provider of sub-acute services seeking more information, please contact Shaundra Ridha (, 613.747.3254, or toll-free 1.866.902.5446 x 3254).

    More information

    Telemedicine Program

    To ensure quality health services are provided to people as close to home as possible, the LHIN continues to support the Telemedicine Program.

    Made possible through a partnership with the Ontario Telemedicine Network (OTN), patients and clients can “visit” a physician specialist or other health professional through two-way video-conferencing. To learn more, please check out our telemedicine video:

    For more information on the Telemedicine Program, please contact Kevin Barclay (, 613.747.3228, or toll-free 1.866.902.5446 x 3228).

    Vision Care Network Plan

    Vision Care NetworkThe Champlain Vision Care Network Plan outlines the current status, and immediate and future needs for the provision of eye care in the region.

    It was developed by the Champlain Vision Care Network Committee, and was informed by input from numerous stakeholders, including patients and their families.

    The recommendations in the Plan align with the provincial vision-care strategy, and will be used by the LHIN to improve the quality, access and sustainability of the regional health care system.