Improving Access to French Language Health Services

Access to quality French-language health services directly impacts the health of Francophones. In Champlain, that means it affects nearly 20 per cent of the population.

The LHIN works to fulfill this need as part of its vision “healthy people and healthy communities supported by a quality, accessible health system”, and its responsibilities under the French Language Services Act and the Local Health System Integration Act

Since 2010, the LHIN has worked in close collaboration with the French Language Health Services Network of Eastern Ontario (Le Réseau), the French Language Health Planning Entity for the Champlain and South East LHINs. The goal is to ensure that health service planning reflects the needs and priorities of the Francophone population.

Designation Basics

Under the French Language Services Act, health service providers (Providers) can acquire designation, which is official recognition that the Provider offers services in French. Designation is a means of meeting French-language service needs of the population through capacity-building, supporting guaranteed and permanent access, and establishing quality standards for French-language health services.

Providers can go through a Ministry of Health and Long-Term Care application process to acquire one of three designation statuses: full, partial, and identified (to seek official designation). Providers with full designation offer all of their services in French. Those with a partial designation offer some of their services in French. Note that some Providers that are not designated offer some of their services in French. Click here to find Champlain LHIN-funded providers, including those that provide services in French.

2017-18 Highlights

The LHIN continued to expand its relationships with several community organizations. Highlights include:

  • Opening of the Limoges Health Centre, which provides a number of health services to the more than 4,000 residents of Limoges in Prescott-Russell, an area of the Eastern Champlain sub-region. The Champlain LHIN provided additional annualized funding to the Centre de santé communautaire de l’Estrie (a community health centre) to set up a new site in the Limoges centre. Previously, Francophone clients in this area of the Champlain region lacked sufficient linguistically appropriate access to primary health services.
  • Celebrating the Centretown Community Health Centre’s new French-language service designation, which has resulted in increased access to the roughly 850 Francophone clients served by the agency annually. The Centre’s full designation was achieved through support from the LHIN and the French Language Health Services Network of Eastern Ontario (Le Réseau).
  • Collaborating with Le Réseau to launch a new provincial reporting tool. It allows health service providers and LHINs to analyze needs, gaps in services, and priorities for Francophone patients. The tool is used to collect quantitative data on French-language health services, including home and community care.
  • In addition, all LHIN-funded health service providers submitted their French-language services annual reports to the LHIN. These reports provide important insight into French-language human resource capacity in provider organizations, helping the LHIN and partners plan for the future.